One of the major projects that took place in Gretur Viajes was the development of a comprehensive customer relationship management system (CRM), which also allowed internal business processes management and complete travel bookings administration, wich also includes bonds and other documentation management, billing and administration of all different products and services offered on the corporate web site. That is, a system both CRM, ERP and Content Management System (CMS) was needed. It must also be accessible via web from any geographical location, easy to use and reliable, especially robust and reliable.